Chatbots for Airlines: Use Cases and Opportunities

Their chatbot also provides a very good experience and answers relevant questions in an automated way in a matter of seconds. Chatbots and virtual clerks can simplify customer care’s work and speed up resolution times while automating a huge amount of support answers. Additionally, shops, parking and train information, COVID-19 restrictions and tests, and all other airport FAQs are automated within the airport chatbot.

On the back end, AI could assess the value of every request, including if and when customers should receive help at all. “The decision of who not to serve is as important as who to serve,” Ascarza said. One logical outcome for an airline with millions of customers might be to simply deny or ignore a percentage of all complaints, which already happens with maddening frequency. The only thing worse than a feckless chatbot is a chatbot telling you, with perfect cogence and clarity, to get lost. Moreover, chatbot messages can be less generic than email marketing templates. At the same time, the ability for customers to respond can also help to boost the chances of the target audience engaging with the marketing content.

User-friendly platform:

«Adding AI as a planning tool will help the OTAs to shortcut the digital customer journey and almost immediately transport travelers from the planning to the booking phase of the customer journey,» Starkov said. A user simply navigates to its website, gets the relevant phone number, and sends an SMS message with their question. Additionally, when chatbots are working effectively, businesses save money.

• Conversational apps can help eradicate these problems by sending passengers automated updates about the status of their flight, or any changes to their journey through their mobile device.
• So here’s a list of a few bot types you can choose from according to your business needs and customer demands.
• They can also recommend and provide coupons for restaurants or cafes which the travel agency has deals with.
• Travel bots allow customers to input their preferences, like destination, date, and budget, and the bot can provide an array of flight or hotel options within seconds.

An AI chatbot can be invaluable, offering multilingual support, so that users or customers worldwide can gain assistance. AI chatbots are doing a lot more than just answering your typical FAQs; they’re changing the travel game. Think of them as your digital concierge, savvy enough to adapt to intricate needs and whip up solutions that you’d usually only expect from skilled human agents. Below are some game-changing use cases that prove just how much these virtual assistants are flexing their muscles in the travel industry.

#5 Chatbot example: KLM Royal Dutch Airlines – Enhance your customer service with a multilingual FB bot

All of these travel chatbots are great companions, especially when you have no idea about the country that you are traveling to. Make sure you take maximum advantage of these chatbots while traveling to different countries. From ordering food from your favorite restaurant to planning a surprise birthday party for your friend, chatbots have got your back in all situations of life.

• They can be integrated into websites, mobile apps, or messaging platforms.
• You can input your data into eSenseGPT by sharing a link to your website or Google Doc, or by uploading a PDF document.
• Now go to the Bots Integration option towards the left end of the screen and select create a bot.
• Since its release date, KLM chatbot answered 1.7 million messages sent by over 500,000 people.
• Collaborate with your customers in a video call from the same platform.

Be it booking flight tickets, hunting for the best hotel deals, or sorting out the intricate details of your client’s dream vacation, travel chatbots are like wings that can transform your travel business. Customers crave simple and easy interactions, it just so happens that humans can provide these. Airline JetBlue offers an SMS chatbot for users to communicate with support over Apple or Android devices. This is a high-value option for the business, as people likely have urgent last-minute questions before traveling but don’t have time to surf through FAQs or knowledge bases for an answer. For example, if a customer wants to know what items are allowed in carry-on bags, they can simply send a message and wait for a reply while they continue to pack.

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